Capricona

1. What Capricona is

Capricona is run by Anunna. It lets you track how you’re doing each day and book paid video sessions with independent, licensed mental health professionals. Capricona itself does not provide therapy, diagnosis or medical advice.

2. Not for emergencies

Capricona is not an emergency or crisis service, and sessions can’t be booked for immediate help. If you or someone else is in danger, contact your local emergency services right away.

3. Your account

You must be at least 18 to use Capricona. Keep your password private and give us accurate details, including the state you live in. Professionals can only work with clients located in states where they’re licensed, so tell us if you move.

4. Professionals

Professionals on Capricona are independent. They are not employees or agents of Capricona. We check each professional’s license details when they apply, but each professional is solely responsible for their license, the care they provide, their records, and their professional obligations.

5. Bookings and payments

• Prices are set by each professional. Payments are processed by Stripe. Capricona holds each payment until the session has taken place, then keeps 15% of the session price and pays the professional the rest.
• Bookings are final. You can’t cancel or reschedule a booked session. If you don’t join a session, it isn’t refunded and the professional is still paid.
• Refunds: whenever a session is refunded, for any reason, Stripe’s card processing fee for that payment (about 2.9% + 30¢; $4.94 on a $160 session) is kept to cover Stripe, because Stripe doesn’t return it. The rest of what you paid goes back to your card.
• If a professional cancels, you’re refunded automatically.
• The professional must check in within the first 15% of the session (for example, 7 minutes of a 50-minute session). If they don’t, you’re refunded automatically.
• For professionals: if you don’t check in within the first 15% of a session, you are not paid for that session and the client is refunded, even if the session takes place afterwards. You can check in up to an hour before the session starts.
• When your session starts, you’ll see a 4-digit session code. Give it to your professional during the call; it confirms the session took place. If you joined but your professional never let you in and no code was entered, you can report it within 24 hours of the session and you’ll be refunded.
• Professionals are paid when the session ends if the code was entered, or 24 hours after it ends otherwise.
• Your Zoom link opens shortly before your session and only works for you. Don’t share it.

6. Sharing your progress

If you create a share link, anyone who has the link can see your ratings and any notes you marked Public. Private notes, the default, are never included. You can turn a link off at any time.

7. Using Capricona respectfully

Don’t misuse Capricona: no harassment, impersonation, false license details, attempts to access other people’s data, or recording sessions without consent. We may suspend accounts that break these terms.

8. Limits of responsibility

Capricona is provided “as is.” To the extent the law allows, Capricona is not responsible for the advice or care given by professionals, and our total responsibility for any claim is limited to the amount you paid for the session involved.

9. Changes and contact

We may update these terms. If the changes are significant, we’ll let you know in the app or by email. Questions: support@capricona.com